SHIPPING & RETURNS
HOW DO YOU SHIP PRODUCT?
Beeline Creative typically ships via United States Postal Service (USPS) First Class and Priority Mail. We will provide tracking information that will be sent to your email. If you have not received tracking within 24 hours, please check your Junk Mail folder or reach out to us via our contact page for assistance. Estimated transit times within the United States are between 1-3 business days. PLEASE NOTE: PO Box destinations are not supported.
DO YOU SHIP INTERNATIONALLY?
At this time, we only ship direct from our site within the US (including Hawaii and Alaska). We will be partnering with retailers soon to bring Geeki Tikis® products to fans internationally. Please make sure you subscribe to our newsletter to be the first to know when and where we are expanding.
HOW SOON WILL MY ORDER SHIP?
Orders typically ship within 3-5 business days. We ship orders Monday-Friday, during business hours only, and we do not operate on major holidays. Please note that orders placed during a sale or promotion may take longer to process. Mahalo for your patience!
HOW DO I TRACK MY ORDER AFTER IT SHIPS?
You will receive a shipping confirmation email, along with tracking information once your order has been shipped from our warehouse. If you have not received within 24 hours, please check your Junk Mail folder or reach out to us via our contact page for assistance.
All Sales are Final. GeekiTikis.com has a no return or exchange policy with the exception of the special circumstances below:
• Seller Error: If we made a mistake, such as sending the wrong item, please contact us within 3 days of receiving your order and we will begin processing your return and replacement at no additional cost to you. All returns must include all original packaging in original condition and shipped back with the returned product. Images of incorrect product may be required.
• Defective Items: If you receive an item with a manufacturer's defect, please contact us within 3 days of receiving your order to arrange for a replacement. All returns must include all original packaging in original condition and shipped back with the returned product. Images are required and all replacements are subject to our customer service discretion.
PLEASE NOTE: Each one of our Geeki Tikis® mugs/tumblers are hand-painted and unique. Your Geeki Tikis® mug/tumbler may vary in style, color, shape and decoration from images shown on package or in advertising. A minor packaging flaw that does not affect the product is not considered a defect.
• Shipping Damage: If your purchase arrived damaged, please contact us within 3 days of receiving your order. Since many of the items we manufacture are fragile, we take great care in packing them safely and securely. All of our ceramic mugs are packaged in either a closed box with Styrofoam or an open window box with Styrofoam and a cardboard insert to protect the mug during transit. Damage resulting from shipping is very rare.
We cannot guarantee that we will have replacements for sold out or older archived items as inventory is not always available. If this is the case, we will provide a monetary refund.